Where we deliver
We ship to the United States, Canada and European Union countries. Orders dispatch from 9356MARTY, QUINLAN, TX 75474-3913, United States. Multiple third-party logistics providers may be used.
Processing & transit
Order processing takes 2-5 business days. Orders are not processed on weekends. After dispatch, estimated transit is 15-30 calendar days. Processing and transit are separate periods; delivery estimates are not a guaranteed arrival date.
Shipping charges
Shipping is free only when both conditions are met: the order quantity is at least 2 products, and the merchandise subtotal is $45.99 or more. All other orders, including single-product orders, have an $8.59 shipping charge. A 6-count box is one ordered product unit; pack size does not replace the order-quantity condition.
Taxes, duties & tracking
Product prices include taxes and import duties. No additional tax or duty payment is required from you under our pricing policy. A tracking number is sent by email after dispatch.
Address changes
Email [email protected] while the order is being processed to request an address change. Address changes are not accepted after dispatch. Check the complete address before placing an order. We do not accept responsibility for delivery problems caused by an incorrectly supplied address, subject to rights that cannot be excluded by applicable law.
Delayed, lost or damaged deliveries
Contact [email protected] with the order number, tracking information and a description of the problem. Include photographs for damage or product-quality issues. Our support team will review the issue with you and, where needed, the logistics provider. Product-problem returns are handled under the Returns & refunds policy.
